I. GENERAL PROVISIONS

1. These Terms and Conditions have been drawn up by ONE COSMETICS GROUP SPÓŁKA Z O.O. with its registered office in Warsaw at ul. Żelazna 51/53, 00-841 Warszawa, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS number 0001130329, NIP 5273132708; REGON 529818159 with a share capital of 5.000,00 zł;
2. These Terms and Conditions define the rules for the provision of electronic services, in accordance with the requirements of the Act of 18 July 2002 on the Provision of Electronic Services (i.e. of 15 October 2013, Journal of Laws of 2013, item 1422), including the rules of sale in the Online Store available under the Internet domain https://one-eu.sandbox24.dev/.
3. Services are provided in Polish. The language of communication with the User is Polish.
4. Sales in the Store take place via the Internet in the form of a distance contract concluded between the Customer and the Seller.
5. The Store conducts exclusively retail sales of products presented on its website, offering them exclusively for Customers’ own use. Any order whose content or circumstances of placement indicate that it was made for commercial purposes will be considered void and unsubmitted, of which the Customer will be informed in an e-mail message.

II. DEFINITIONS

Order completion time – is the time that counts from the moment the Store confirms the acceptance of the order for completion, and ends when the ordered goods are received by the Customer.

Personal Data – any information regarding an identified or identifiable natural person, collected and processed by the Data Controller for the purpose of executing the Agreement, on the terms set out in the Terms and Conditions

Working days – all days of the week from Monday to Friday, excluding statutory non-working days in accordance with the Act of 18 January 1951 on Non-Working Days (i.e. Journal of Laws of 2015, item 90).

Customer Password – a sequence of characters created in the Store by the Customer with a length of at least 8 characters, including at least one capital letter, one digit and one special character, of a confidential nature, used to authorize the Customer’s login in the Store.
Consumer – a natural person performing a legal act with the Seller as an entrepreneur, not directly related to their business or professional activity.

Customer – a natural person with full or limited legal capacity, as well as a legal person or an organizational unit without legal personality, who, on the terms set out in these Terms and Conditions, registers or has registered in the Online Store.

Customer Login – the e-mail address of the Customer, used to log into the Store and additionally used for communication with the Customer.

Terms and Conditions – this document, specifying the rules for using the Store.

Regulation or GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC

Store – online store operated under the Internet domain https://one-eu.sandbox24.dev/.

Seller ONE COSMETICS GROUP SPÓŁKA Z O.O. with its registered office in Warsaw at ul. Żelazna 51/53, 00-841 Warszawa, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS number 0001130329, NIP 5273132708; REGON 529818159 with a share capital of 5.000,00 zł.

Party – Seller or Customer.

Goods, also referred to interchangeably as Products – items presented in the Store for which the Customer may place an Order and subsequently purchase them, in accordance with the content of these Terms and Conditions.

Sales Agreement – a distance sales agreement concluded on the terms set out in these Terms and Conditions between the Customer and the Seller.

Order – a declaration of intent prepared by the Customer and sent to the Seller aiming to conclude an agreement and containing a list of Goods that the Customer wants to buy in the Store, constituting an offer.

III. LOGGING IN AND REGISTRATION

1. Customers who have correctly completed the registration process may make purchases in the Store. An order can also be placed without the need
   to register an account in the Store.
2. The condition for registration is reading and accepting these Terms and Conditions.
3. In order to register, select the “Log in – Create new account” tab on the Store’s website, and then fill out the registration form providing the following data: first name, last name, phone, email address, Login and Password. An e-mail message confirming the account creation is sent to the e-mail address provided by the Customer. Through registration, an agreement for the provision of electronic services is concluded between the Customer and the Seller, the subject of which is maintaining an account in the Store under the terms specified in these Terms and Conditions.
4. After registering, the Customer can log into the Store using the Login and Password provided during registration.
5. After logging in, the Customer in the ‘My Account’ tab can freely modify their data provided during registration and view the history of their orders and payments.
6. Providing personal data is necessary for the completion of orders placed by the Customer in the Online Store. Failure to provide required data may block the action to which these data pertained.
7. The Customer may delete their account from the Store at any time, for this purpose send an email to biuro@one-eu.sandbox24.dev with “delete” in the subject. The email requesting account deletion must be sent from the Customer’s address provided during the registration process.      

IV. PLACING ORDERS, ORDER COMPLETION PROCESS

1. The Customer may place an Order if they have logged into their Account in the Store, in accordance with the rules described in the Terms and Conditions. An Order can be placed without the need to register an account in the Store.
2. Placing an Order requires selecting a Product visible in the Store that the Customer is interested in purchasing and then selecting the command “Add to cart”. In the cart, the Customer is obliged to indicate the number of ordered Products. Next, the Customer is obliged to follow the instructions placed on the Store’s website, in particular to indicate an address within the territory of Poland to which the ordered Products are to be delivered. The Customer’s obligations also include selecting the payment method. In order to place an Order, it is necessary to accept the Terms and Conditions. The Customer places an Order by clicking the “Place order with obligation to pay” button.
3. During order placement, the Customer is informed by the Seller, among others, about the methods and terms of Product delivery as well as terms and methods of payment for the ordered Products. Next, a summary of the placed Order is made available to the Customer on the Store’s website, in which they are informed about the main features of all Products selected by them, delivery method, and Price of Products and Total Cost of Order, as well as the payment method chosen by the Customer for the Products. Information about the placed order is also sent to the e-mail address indicated by the Customer when creating the Account. This message only confirms receipt of the Order by the Seller and does not constitute a declaration of intent to conclude a contract.
4. The Seller does not guarantee continuous availability of Goods presented in the Store. Information about Products provided on the Seller’s website constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. If during order processing it turns out that some of the Goods ordered by the Customer are unavailable, the Seller will contact the Customer by e-mail to agree on a purchase option. The Customer will be able to choose one of two options: cancellation of the Order or dispatch of an incomplete Order. In the event that the Customer does not make a choice of one of the two options indicated above within 12 hours, it is assumed that they have resigned from the Order. If all Goods ordered by the Customer are unavailable, the Order will be cancelled. If the Customer made an electronic payment for the Order in the form of a advance bank transfer, and then resigned from it for reasons and on terms described above, the Seller will refund to the Customer the payment received from them for this Order. If the Customer made an electronic payment for the Order in the form of a advance bank transfer, and then consented to dispatching an incomplete Order, the Total Cost of Order will be adjusted by the Seller in accordance with § 4 para. 2. 
5. After assembling the Order, the Seller will send the Customer an e-mail message titled “Shipping Information”. This message constitutes final confirmation of all essential elements of the Order, contains Order Information, and from the moment the e-mail message is transferred to the Customer’s email system in a way that allows it to be read, the contract is considered concluded. Until confirmation of the Order by the Seller in the manner described above, they are not obliged to deliver Products to the Customer.
6. Until receipt by the Customer of the e-mail message referred to in para. 5, their Order constitutes an offer to purchase ordered Products for the Seller. Until sending the message referred to in para. 5, the Customer may submit a declaration of its withdrawal. 
7. Order completion is limited to the territory of the Republic of Poland. Delivery is possible only for Customers who provided a delivery address within the area of the Republic of Poland. 
8. The Seller is obliged to send only those Products that were indicated in the message referred to in para. 5 above. Thus, the Seller is not obliged to deliver any other Products to the Customer.

V. PRICES OF GOODS

1. Product Prices listed in the Store include all customs duties and taxes, including VAT tax, but do not include additional costs, including delivery costs, indicated in the Store. Prices are given in Polish zlotys.
2. Binding and final is the Product Price given in the cart at the moment of placing the Order by the Customer. Information regarding the Total Cost of Order and the price of individual elements composing it is presented in the Store, in particular in the Cart, before confirmation by the Customer of the entire placed Order, delivery method and payment form. The Total Cost of Order may be adjusted in the case described in section IV point 4 of the Terms and Conditions, i.e. in a situation where the Customer consented to dispatching an incomplete Order. The Total Cost of Order may then be adjusted so that it includes Prices of Products currently available in the Store and to be delivered to the Customer, as well as the corresponding Delivery Cost for them.
3. The Seller has the right to ongoing price updates and to cover Products offered in the Store with promotions or sales selected by themselves. This right does not affect Orders placed by Customers prior to carrying out the aforementioned activities.
4. In the case of sales of Products covered by a promotion or sale campaign whose quantity is limited, Order completion depends on the order of receipt of Orders by the Seller.
5. Delivery Costs are indicated by the Seller during order placement, their amount depends, among others, on the delivery method chosen by the Customer.
6. For Orders placed in the Store, the Customer may pay by choosing from the following payment types:

• Bank transfer;
• BLIK payments
• Advance payment to account, i.e. electronic payment in the form of a transfer or payment card payment, via the Przelewy24 service;
• Advance payments to account, i.e. electronic via external payment system imoje, operated by the company ING Bank Śląski S.A. with its registered office in Warsaw
• Payment/credit card;
• Payment with electronic wallets (Google Pay, Apple Pay);

7. In the case of electronic payment, payment using a payment card, or via electronic wallets, Order completion will take place if, within 1 hour from the moment the Customer clicks the button “Order with obligation to pay”, the Customer makes payment for the Order, which will be confirmed by crediting the Seller’s bank account with the entire amount due to be paid.
8. To the ordered Products, the Seller attaches proof of sale in the form of a fiscal receipt or VAT invoice, depending on the content of the Customer’s request. To the Order, the Seller also attaches a model withdrawal form in every case where the Customer is a Consumer.

VI. DELIVERY TERMS, COMPLETION TIME

1. Delivery is carried out exclusively within the territory of the Republic of Poland.
2. The Seller makes available to the Customer the following delivery methods of Products:

• courier shipment
• delivery to InPost parcel locker,

Delivery costs are as follows:

• courier shipment: 18 zł
• delivery to InPost parcel locker: 12 zł

For orders worth over 250 zł, shipment is free of charge.

3. The Seller may temporarily suspend the availability of individual delivery forms, of which the Customer will be visibly informed each time at the stage of placing an Order.
4. On the Store’s website, the Seller posts information about the number of working days within which dispatch of the shipment with Products will take place, to the address provided by the Customer in the process of placing an Order.
5. In relation to Customers who are not Consumers, to the fullest extent permitted by law, the Seller bears no liability for damages resulting from delay in delivery, and liability for the Order is limited to the price of its individual components.
6. Delivery of Products to the Customer will take place within a period not longer than 14 days from the date of placing the Order by the Customer. In the case of choosing courier shipment as the delivery method, the courier will make two attempts to deliver the Order.
7. At the request of the Seller or a courier acting on their behalf, the Customer is obliged to confirm receipt of Products. At the time of delivery of Products, the Seller recommends checking whether Products are not defective and the packaging does not contain visible damage or destruction. In the case of noticing defects, destruction or damage to packaging or Products, the Seller recommends drawing up a protocol by the Customer and courier confirming the aforementioned circumstances and contacting the Seller. A Customer who is not a Consumer is obliged to check the condition of Products after delivery of the Order and in the presence of the courier. In this case, in event of finding mechanical damage to the Order arising during transport, the Customer should write a damage report and immediately contact the Seller.
8. The Customer should ensure receipt of Products without undue delay and in a safe manner. If the Customer does not collect the Order within specified deadlines detailed for individual delivery forms, the Order will be returned to the Seller’s registered office.
9. In the case referred to in point 8 above, the Seller is entitled to withdraw from the sales agreement. The right to withdraw from the sales agreement may be exercised by the Seller within a period not longer than 30 days from the date of making the first delivery attempt of the Order. In the case of deciding to withdraw from the agreement, the Seller is obliged to notify the Customer thereof. The Seller will refund payments received from the Customer. The Seller will refund payments to the Consumer in the same manner as used for payment, unless the Consumer agreed to another method of return.

VII. COMPLAINTS

1. The Seller is obliged to deliver to the Consumer a Product free from physical and legal defects, of good quality.
2. The Seller does not provide post-sale services, maintenance and does not grant additional warranties on sold goods.
3. The Seller is not a guarantor of Products presented in the Store. These products may carry a manufacturer’s warranty valid within Poland. Information about the existence of a warranty for a given item, content of this warranty, including its validity period, as well as detailed terms of its execution, are placed next to the description of this product in the Store. If a Product is covered by a warranty, claims in this respect should be submitted to the guarantor indicated in the warranty card attached to the Product or on the guarantor’s website.
4. Complaints will not be considered if they are not submitted to the Seller in the form of a written notification sent by e-mail to biuro@one-eu.sandbox24.dev and registered Courier Shipment or Poczta Polska registered mail to the Seller’s address within 14 days from the date of defect discovery. Every complaint submission of a purchased Product should document the occurrence of the defect.
5. The Seller’s liability towards a Customer who purchases Goods without being a Consumer at the same time is limited to the amount paid by the Customer for the Product covered by the complaint and the amount equivalent to its delivery costs, in the case where delivery is also subject to complaint. In the event that the Seller considers the complaint justified, a Customer who is not a Consumer will receive Goods free from defects or will be refunded the Product Price. Choice of method of satisfying claims under complaint in this case belongs to the Seller and the burden of proof that the sold item has defects rests on the Customer. The Seller is obliged to consider the complaint referred to in this provision within a period not longer than 14 days from receipt of written notification. This period may be extended by time taken by the Customer to supplement information necessary, in the Seller’s assessment, to consider the complaint. At the Seller’s request, the Customer is obliged to deliver the complained Product to the location indicated by the Seller, at their own cost.

VIII. WITHDRAWAL FROM THE AGREEMENT

1. In accordance with the Act of 30 May 2014 on Consumer Rights, a Customer who is a Consumer has the right to withdraw from the agreement within 14 days, without giving any reason and without incurring any costs, except for costs associated with costs other than the cheapest ordinary cost of delivering the goods and direct costs of returning goods to the Seller. To meet this deadline it is sufficient to send, before its expiry, via electronic mail to the e-mail address: biuro@one-eu.sandbox24.dev or by post to the address: ONE COSMETICS GROUP SPÓŁKA Z O.O. ul. Żelazna 51/53, 00-841 Warszawa a written declaration – for this purpose, one may complete the withdrawal form available in the Product Returns tab.
2. In the event of withdrawal from the agreement, the Agreement is considered not concluded, and the Consumer is released from any obligations. The Consumer bears liability for reduction in value of the item resulting from using it in a way exceeding what is necessary to establish the nature, characteristics and functioning of the item, unless the Seller failed to inform the Consumer of the right to withdraw from the Agreement. In accordance with the law, the deadline for making payment refund is 14 days from the date of receipt by the Seller of the Consumer’s declaration of withdrawal from the agreement. In the case of exercising the right to 14-day withdrawal, the cost of returning goods is borne by the Buyer. The Seller may withhold the refund of payments received from the Consumer until receipt of the goods back or delivery by the Consumer of proof of sending them back, depending on which event occurs first. Purchased goods should be sent back to the address: ONE COSMETICS GROUP SPÓŁKA Z O.O. ul. Żelazna 51/53, 00-841 Warszawa.  The right referred to above also applies to a natural person concluding an agreement directly related to their business activity, when it follows from the content of this agreement that it does not have a professional character for this person, arising in particular from the subject of business activity performed by them, made available on the basis of provisions on the Central Register and Information on Economic Activity.
3. In accordance with Art. 38 of the Act on Consumer Rights, the Consumer has no right to withdraw from an agreement, among others, with regard to agreements:
   -in which the subject of performance is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individualized needs;
   -in which the subject of performance is an item subject to rapid deterioration or having a short shelf life;
   -in which the subject of performance is an item delivered in a sealed package, which after opening the package cannot be
   returned due to health protection or hygiene reasons, if the package was opened after delivery.

IX. PERSONAL DATA and PRIVACY POLICY

1. The Seller is the personal data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, provided by Customers to enable the Seller to maintain the Customer and execute the sales agreement, hereinafter referred to as “processing necessary to perform the contract”, to establish and pursue potential claims, hereinafter referred to as “legitimate interest of the Controller”, for statistical and technical purposes, and in the case of granting consent – also for marketing purposes.
2. As part of providing Services electronically requiring the provision of personal data, the Operator is entitled, pursuant to Art. 18 para. 1 of the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2002, No. 144, item 1204, as amended), to process personal data of Customers necessary to establish, shape content, amend or terminate the agreement concluded on the basis of these Terms and Conditions.
3. The Seller may process, among others, the following personal data:
   a. surname and first names;
   b. address for correspondence, if different from the address referred to in point c;
   c. data used to verify the User’s electronic signature;
   d. electronic addresses of the User.
   e. phone number
4. In order to execute the agreement or perform another legal action with the Customer, the Seller may process other data necessary due to the nature of the service provided or method of its settlement.
5. The Seller may also process the following data characterizing the way the Customer uses the Store (usage data):
   a. identifiers identifying the Customer assigned on the basis of data referred to in para. 3 of this section,
   b. identifiers identifying the telecommunications network termination or ICT system used by the Customer;
   c. information on start, end and scope of each use of the Store by the Customer;
   d. information on use of the Store by the Customer.
6. Personal Data of Customers are collected and processed by the Seller for the purpose of executing the Agreement and proper provision of Services and only to the extent justified by the above-mentioned purpose. Processing  of Personal Data allows the Seller to provide services such as: maintaining customer account data in the online store, completing orders, contact related to execution of the agreement, as well as sending marketing information (including newsletter).
7. The Seller – Personal Data Controller undertakes to make efforts to maintain proper protection of the Customer’s personal data.
8. Personal Data of Customers will not be transferred to a third country.
9. Personal Data of Customers will be stored for the duration of the Agreement and after its termination for a period justified by limitation periods in tax and civil proceedings, including time regarding limitation of claims. Personal Data of Customers for which processing consent was granted will be stored until withdrawal of this consent.
10. The Customer has the right to access their Personal Data and the right to request from the Controller their rectification, deletion, restriction of processing, right to data portability, right to object, right to withdraw consent to their processing at any time without affecting the lawfulness of processing carried out on the basis of consent granted prior to its withdrawal, however exercising such rights may hinder or prevent the execution of the Agreement and cause its termination with immediate effect by the Seller. 
11. Requests regarding personal data processing should be submitted by email to the address of the data controller – biuro@one-eu.sandbox24.dev.
12. The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office when they consider that processing of their personal data violates GDPR provisions.
13. Provision of Personal Data by the Customer is voluntary, although it is a condition for concluding the Agreement based on provisions of these Terms and Conditions.
14. The Customer’s Personal Data may be transferred to the payment operator and courier company – for the purpose of executing the Agreement and proper provision of Services and only to the extent justified by the above-mentioned purpose.
15. The Customer’s Personal Data will not be processed by the Seller in an automated manner including profiling.
16. The Seller provides an SSL data encryption system preventing acquisition and modification by unauthorized persons of personal data sent electronically.
17. Cookies are used for:
    a. adjusting the content of website pages to user preferences and optimizing the use of websites; in particular these files allow to recognize the website user’s device and appropriately display the website adjusted to their individual needs,
    b. creating statistics that help understand how Customers use websites, which enables improving their structure and content,
    c. maintaining the Customer’s session (after logging in), thanks to which the user does not have to re-enter login and password on every subpage of the website.
18. Using provided Services may require granting consent to storage by the Seller of information, in particular small text files (so-called cookies), or access to stored files of this kind, on the Customer’s device. These files do not change the configuration of their computer, are not used to install or uninstall any computer programs, viruses or Trojans, do not interfere with system or User data integrity, and can also be deleted by the User at any time.
19. The Seller may use the following types of cookies:
    a. “necessary” cookies, enabling the use of services available within the Store, e.g. authenticating cookies used for services requiring authentication within the Store;
    b. cookies used to ensure security, e.g. used to detect abuses regarding authentication within the Store;
    c. cookies enabling collection of information about the way website pages of the Store are used;
    “functional” cookies, enabling “remembering” settings selected by the Customer and personalization of user interface, e.g. regarding default sorting method, website appearance, etc.

20. In many cases software used for browsing websites (web browser) by default allows storage of cookies on the user’s terminal device. Customers may change settings regarding cookies at any time. These settings may be changed in particular in such a way as to block automatic handling of cookies in web browser settings or inform about each placing of them on the website user’s device. Detailed information about possibilities and ways of handling cookies is available in software settings (web browser). Failure to change cookie settings means that they will be placed on the Customer’s terminal device, and thus the Seller will store information on the Customer’s terminal device and gain access to this information. Disabling the use of cookies may cause difficulty in using certain services within the Store, in particular those requiring login.

X. FINAL PROVISIONS

1. Agreements are concluded by the Store in accordance with Polish law and in the Polish language.
2. In matters not regulated in these terms and conditions, provisions of Polish law apply, in particular the Consumer Rights Act of 30 May 2014, the Civil Code, and the Act on Provision of Electronic Services.
3. Any disputes arising between the Seller and the Customer will be submitted to competent courts in accordance with provisions of the Act of 17 November 1964 Code of Civil Procedure, provided that in relation to Customers who are not Consumers, the court competent for the Seller’s registered office will be competent.
4. The Seller allows the right to amend these Terms and Conditions for important reasons, in particular:
   a. changes in applicable legal provisions,
   b. changes in available payment forms,
   c. changes in available delivery methods,
   d. changes in the legal form of conducted business activity.

5. Amendments to these terms and conditions will not affect placed and completed orders. Orders accepted for completion are governed by the terms and conditions current at the moment of placing the order.

    These terms and conditions are effective from 01.07.2025